投訴信1
結(jié)構(gòu)要點(diǎn)投訴信是對(duì)產(chǎn)品或服務(wù)表示不滿(mǎn)的信件,一般分三個(gè)部分:
1. 提出投訴內(nèi)容;
2. 說(shuō)明具體情況;
3. 提出解決辦法。
Suppose you bought a woolen scarf(圍巾) by mail order but later found a hole in it. Write a letter of complaint to describe that matter and require settlement. Do not sign your own name at the end of your letter, using “Li Ming” instead.